The Hotel ZOLLHAUS is part of the Altes Tramdepot Brauerei Restaurant AG. The present general terms and conditions (hereinafter “GTC”) apply to all legal transactions between the guests and the Altes Tramdepot Brauerei Restaurant AG for the use and rent of the Hotel ZOLLHAUS.

Direct reservations (written, per phone, electronically or personal) shall be deemed concluded as soon as a written reservation confirmation has been sent through e-mail by the Hotel ZOLLHAUS.
Amendments to the contract or reservation confirmation should always be made in a written form whenever possible and require the authorization of the other party. Unliteral amendments shall not be valid.

The services and prices of the Hotel ZOLLHAUS comply with the reservation confirmation. The Hotel ZOLLHAUS is bound by contract to provide the confirmed services in an orderly way.
All confirmed prices are in Swiss Francs and include the statutory VAT. The lodging and city tax is CHF 5.30 per person per night and is charged additionally.

The pre-booked services are handled through credit card payment.
For reservations within the next 21 days, the credit card is charged immediately.
The following credit cards are accepted: MasterCard, VISA, AMEX

If the arrival is later than 30 days from the time of booking, the booking must be guaranteed by a credit card. By providing the credit card details, the Hotel ZOLLHAUS is permitted to charge the booked services 21 days prior to the Date of arrival to the credit card provided.

Repayments will be credited to the credit card provided.

Additional services are charged separately on-site. The additional services may be paid cash or by credit card.

Check-in is available from 3pm to latest 6pm on your arrival day. Earlier or later check-in must be communicated per phone or e-mail in advance and is only possible after confirmation by the Hoel ZOLLHAUS.
Check-out has to be before 11am on the day of departure. A late check-out is only possible upon availability and agreement with the Hotel ZOLLHAUS. The Hotel ZOLLHAUS is permitted to charge 100% of the room rate after 11am, should the Hotel ZOLLHAUS be used longer than permitted.

The Hotel ZOLLHAUS offers room for max 4 adults and one baby. Pets are not allowed.
On the upper floor awaits you the master bedroom with a twin-/double bed, a small sitting area as well as the master bathroom with a freestanding shower. On the ground floor, a functional sofa bed invites you to linger while enjoying the beautiful scenery of the Old Town of Bern. Handcrafted and customized furniture from Plinio Il Giovane offer you a luxurious and sophisticated comfort within your own 4 walls.
A small dining area and a second bathroom with a shower complete the ground floor. Additionally, a private terrace within the BearPark is exclusively available for the guests of the Hotel ZOLLHAUS. Free Wifi, Radio, Refrigerator, coffee machine and two safes belong to the interior as well as 2 flat screen TVs.
Breakfast is served daily from 8am and is delivered through a secret door into the entrance of the Hotel ZOLLHAUS. Breakfast may be enjoyed on the private terrace or within the Hotel ZOLLHAUS. The delivery of the breakfast at another point of time is only possible after consultation and agreement with the personnel of the Hotel ZOLLHAUS.
The Hotel ZOLLHAUS does not have private parking facilities. However, public parking is available within the immediate vicinity of the Hotel ZOLLHAUS.

At all times during the stay, the guests are obliged to comply with the safety regulations of the BearPark as well as the present security instructions and any other rules ensuring the safety of the park. In particular the BearPark regulations of 19 December 2012 (in German only). The rules and regulations can be found under:

The guests of the Hotel ZOLLHAUS are obligated to comply with public peace and order.
Pets are not allowed within the Hotel ZOLLHAUS. Smoking and open fire (including candles and the like) is strictly forbidden in the Hotel ZOLLHAUS.
No items may be thrown out of the windows nor placed on the window sill.
Furthermore, the house rules of the Hotel ZOLLHAUS shall be taken into account and have to be complied at all times. The house rules can be found on our Homepage.

Cancellations must be communicated to the Hotel ZOLLHAUS in a written form (e-mail or letter). The following conditions apply to cancellations before the date of arrival, no-shows as well as early departures.

More than 30 days prior to Arrival - no costs and/or annulations fees
30 – 0 days prior to Arrival - 100% of the confirmed room rate

The Hotel ZOLLHAUS reserves the right to determine individual annulations conditions contractual.

The guest of the Hotel ZOLLHAUS is liable for any damages, loss or other damages caused by himself or fellow traveler.
The Hotel ZOLLHAUS is a heritage protected building; any change, affect or damage is forbidden by law and is sanctioned by the government accordingly.
In general, the Hotel ZOLLHAUS takes no responsibility nor liability for the loss and damage of personal belongings. The insurance against damage and/or loss is a matter of the guests’ responsibility.

In case the contractual agreement to be made cannot be respected due to force majeure or any other unforeseeable event, the Hotel ZOLLHAUS reserves the right to resign from the remaining duties of the contractual agreement partially or fully.

By signing the contract, reservation confirmation or by confirming unilaterally a booking, the guest indicates his or her full acceptance of these general conditions of business. The contract shall be subject to Swiss law exclusively.
Should any regulation of these GTC be impossible or invalid, the validity of the remaining GTC is not affected. In such a case, the invalid regulations will be substituted with a valid and similar effect and/or in an economically way as close as possible.
The sole place of jurisdiction shall be Bern, Switzerland.